Continuing with further thoughts on giving better responses to people in pain . . . I spoke in the last post of Bert, who had rolled his car in an accident. His friend, Tom, had said, "but be thankful you're not hurt." Observation #1: The truth of Tom’s statement cannot be denied. Probably part of Bert is breathing the same prayer. But the effect of Tom’s words is this: you may have destroyed your car, but as long as you are walking around talking about it—you do not have